Buying craft supplies is easy until the basket contains seven lovely colours, the wrong paper and no brush. Crafty Arts brings painting, drawing, card making, clay and craft kits together in one shop. Its appeal is the chance to assemble a project rather than hunt for each component separately.
Our view: it is worth a look for UK hobbyists who know what they need, or beginners prepared to check the details. Delivery depends on the basket and postcode, and the returns messaging needs a careful read. This is a desk-based review of the current website and merchant policies, checked on 11 November 2026. We have not ordered supplies or tested their quality.
What does Crafty Arts sell?
The shop covers loose materials as well as packaged activities: paints, pencils, papers, brushes, clay, card-making supplies and kits. Its homepage lists brands including Fimo, Posca, Papermania and Sakura. That breadth could suit someone topping up familiar materials while adding supplies for a new project.
The footer identifies Crafty Arts as a trading name of Jackson’s Art Supplies Ltd, and the help centre points to Jackson’s. That is useful context if a support link takes you away from the Crafty Arts domain. It does not establish how a particular order will be handled.
For a more prescribed project, our Craft Buddy review covers a different retailer centred on structured craft kits. Crafty Arts is the broader materials-shopping proposition; decide whether you want to choose the ingredients or follow a supplied design.
Who might find it useful?
Regular hobbyists can compare specific brands and replenish individual materials. Beginners may appreciate the range, but should start with a project list: the surface, medium, tools and finishing extras. A paint set is only good value if it works with the paper and brushes you intend to use.
Gift buyers should check the exact contents rather than assume a kit includes everything pictured. Dimensions, colour choices and any required extras matter more than an attractive box. Piglington would also suggest checking the recipient actually wants a project before presenting them with an ambitious new cupboard resident.
Value: compare the finished basket
During our check, the Sakura Pigma Micron black six-pen wallet was listed at £14.40 and marked available for dispatch. That is a dated price example, not a promise of future price or stock, and we have not compared identical baskets across retailers.
Compare the same pack size, colours and product code elsewhere, then include delivery. A low starting price on a range page may refer to one variant. Sale banners also need checking against the exact item; a discounted material you will never use is still taking money out of the brush fund.
Delivery: the headline has exceptions
The Shipping & Tax page says standard delivery starts at £3 for orders under £50 and is free over £50 for qualifying standard-size orders to most mainland addresses. Size, weight and postcode affect the quote. Do not assume an order exactly on a threshold qualifies: check the amount shown before payment.
Next-working-day delivery starts at £6.50 under £50, from £2.50 over £50, and is advertised free over £100, subject to restrictions. Cut-off times matter, oversized orders are excluded, and some postcode areas need extra days. The site describes delivery times as estimates.
Oversized delivery has separate starting charges of £9.95 under £50 and £5 over £50, with potentially higher charges for particular items and no free oversized service. Large paper, canvas or an easel can therefore change the economics. Highlands, islands, Northern Ireland and other listed areas have additional conditions. Use your postcode and actual basket to establish cost and timing before planning a deadline.
Returns: 45 days, 60 days and store credit
The homepage promotes “45 Days Return”, but the detailed returns page describes a 60-day window for unwanted goods in original, saleable condition. It says returns within 30 days of delivery receive a refund to the original payment method, while returns received between days 31 and 60 receive store credit. Ask support to confirm the applicable terms if that distinction affects your purchase.
That page makes customers responsible for unwanted-return postage and says original courier costs are not refunded under its policy. It lists exclusions including clearance items, special orders, cut-to-order materials, gift vouchers and bespoke products. Do not treat a warehouse-clearance purchase as an ordinary try-and-return order.
The page supplies a returns form and Gloucester return address. For faulty or damaged goods, it directs shoppers to customer service. These are descriptions of the merchant’s published wording, rather than an assessment of your legal rights.
Support and checks before ordering
The contact page lists 0203 832 8585, Monday to Friday, 9am–5pm, and asks customers to allow 24 hours for a response. It recommends calling for cancellation or delivery-address changes before dispatch, and says items cannot be added after an order is placed.
The terms warn that a special-order item may hold up the entire order. Before paying, check stock status, product specifications, delivery quote and whether any return exclusion applies. Keep the item details and confirmation, especially for a time-sensitive gift.
Gruntled verdict
Crafty Arts looks useful for building a mixed art-supplies basket or replenishing named materials. Its range is the main attraction; the delivered total and return conditions determine whether a particular order makes sense. Confirm the conflicting returns wording, check oversized charges and resist padding a basket simply to reach free delivery. A small project you actually finish is a perfectly respectable masterpiece.